The UN has criticized Serbia’s social card system for leaving over 60,000 citizens, particularly from the Roma community, without financial assistance due to issues with data processing and automated decision-making.

Experts highlight that many Roma earn informal or irregular incomes, which are misinterpreted as grounds for denying social aid, exacerbating their poverty. The UN recommends that Serbia improve transparency, establish effective appeal mechanisms, and ensure that digital systems do not lead to discrimination against vulnerable populations.

• Digitalizacija ne sme da ostavi najsiromašnije bez pomoći. In: Telegraf. 19.07.2026. https://www.telegraf.rs/vesti/srbija/4362782-digitalizacija-ne-sme-da-ostavi-najsiromasnije-bez-pomoci